We strive to offer the lowest online price every single day. No hidden fees, no hidden charges — just honest, straightforward pricing every day.
Within 30 days of your purchase, if you find your product online for a lower price, please forward documentation to our Customer Service. We take pride in our relationship with our brands and work with them to guarantee that you receive the finest quality products at the lowest possible price.
We are proud of our Better Business Bureau A rating. We are also proud to be authorized sellers in excellent standing for each and every brand we feature. Each and every day we all strive to offer the highest level of service to you, our customer.
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National Tree Company products are shipped from Cranford, New Jersey, and typically ship within one week.
|Christmas Collection||Decorative Collection|
|Brand||National Tree Company|
|Ships Within||1-5 days|
|Overall Height (Inches)||20|
|Bulb Colors||Soft White/LED|
Many of the products we offer are customizable, with cushions that are made-to-order. As a result, some of the manufacturers we sell do not accept returns of these items (except in the case of incorrect or defective items).
For those manufacturers that accept NON DAMAGED returns, the following information applies. All returns must be in original packaging and be received in original, new and re-stockable condition in order to receive a refund less return shipping charges and a maximum 25% factory re-stocking fee if applicable. Please contact us at for details.
After we receive and inspect your return, we will refund the credit card used for the purchase less return shipping fees and factory re-stocking fees if applicable. We never keep your credit card information on file so you will receive a call from one of our Customer Service Experts to process your refund.
Return shipping charges and factory re-stocking fees are not refundable (except in the case of incorrect or defective items). Shipping charges and factory re-stocking fees will be deducted from the total refund amount. Due to shipping costs, we cannot offer any refunds or exchanges for orders delivered beyond the continental USA.
When your order arrives, be sure to inspect it to ensure that you received the correct products and that they were not damaged during transit. If you notice damages, be sure to note the damages with the delivery driver before you sign for it and contact our customer service department immediately. Although we experience very little concealed damages, we recommend (for large truck LTL deliveries) that you sign the delivery receipt notating "Pending Inspection". If you experience concealed damage, notating this for future reference will assist us with your claim process.
We know that sometimes it's not possible to notice all discrepancies before unpacking everything, long after the carrier has left. In such a case, please contact our Customer Service Experts within 10 Days of delivery and they will be happy to address the situation.
In all cases of damaged and incorrect shipments, we will gladly replace the item and the cost of shipping the item back to us for exchange.
After contacting us to process a return and get you a Return Merchandise Authorization (RMA) number, you will need to prepare your item for shipment. Please repack the item to be returned securely in the original packaging. Please write your RMA number in large characters on the outside of the box. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged.
Our Customer Service Experts will arrange to have the item picked up from your home. No need to take the item and have it shipped yourself; we'll take care of the legwork. Remember that return shipping charges and factory restocking fees (if applicable) are not refundable (except in the case of incorrect or defective items).
National Tree Company warrants its trees against manufacturer-only defects in material or workmanship for a period of five (5) years (White trees and shrubs, one year). Please read this warranty thoroughly and familiarize yourself with its restrictions and requirements.
Manufacturer defective parts will be repaired or replaced. PROOF OF PURCHASE ABSOLUTELY REQUIRED. Keep product away from heat and moisture. This limited warranty does not cover damage resulting from accident, misuse, abuse, negligence, or normal wear. In these cases, parts can be purchased at a reasonable fee plus shipping charges.
SPECIFIC LIMITED WARRANTIES PRE-LIT TREES: National Tree Company warrants the light sets on its pre-lit trees against manufacturer-only defects in material or workmanship for a period of two (2) years. Culpability of company is limited to replacement of defective light set only. FIBER OPTIC TREES: National Tree Company warrants fiber optic trees against manufacturer-only defects in material or workmanship for a period of ninety (90) days.